Terms & Conditions

Product Description

All sizes quoted are approximate - if the size is critical then please do not hesitate to ask any questions that you may have.

Returns Policy

Privacy Statement

Protecting your privacy is very important to Traditional Designs Ltd. and therefore any personal information you provide us with will be treated with care, and subject to our Privacy Policy, will not be used, disclosed or forwarded, in ways to which you have not consented.

Pre-Sales

Pricing - Where pricing is shown on the web site or in the Company’s literature, this is INCLUSIVE of Value Added Tax (VAT) charged at the prevalent UK

Ownership of Goods - All goods shall remain the property of the Traditional Designs Ltd. until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.

Dimensions - All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipe work. Traditional Designs Ltd. will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipe work prior to the goods being placed in situ.

Painting & Finishes - For painted goods, the Traditional Designs Ltd. gives no guarantee that the colour will accord precisely with the advertised colour and the Purchaser accepts that there may be minimal differences. The colour and gloss level in any colour must be used only as guidance. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour.

Polishing - Polished radiators are supplied coated with a thin layer of oil. Polished radiators should be kept oiled by applying a thin coat of oil every 2 months. This will protect the cast iron from rusting. Oils used can be anything from Danish oils to WD40 type oils; they must be clear and long lasting. If you forget to oil your radiator, depending on the moisture within the environment, a thin coat of rust may appear. Applying a thin coat of ‘T-Cut’ and then re-oiling the radiator can easily remove this. Do not put any damp clothes onto your radiators as this will cause them to rust. There are a number of different types of polished finish available in the UK, if the type of polished finish is of key importance (e.g. to match other radiators), please let us know and we will endeavour to meet your requirements. A photo is always the best recourse in these circumstances.

Sales

Invoice - It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. Traditional Designs Ltd. will not be held liable for any details that are incorrect if they have not been brought to the attention of the us prior to the dispatch of goods.

Payment - Payment for goods is in full in advance of delivery unless with the prior agreement of Traditional Designs Ltd. in writing. Traditional Designs Ltd. reserves the right to charge interest on any late payments at the rate of 4% above current base rate, i.e. if base rate is 5%, the interest levied by the Company would be 9% per annum.

Delivery Dates - Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Upon request we supply estimated delivery dates. Purchasers are usually notified of confirmed delivery dates 2-3 days prior to dispatch. Traditional Designs Ltd. will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. Traditional Designs Ltd. will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.

Delivery - applicable to items shipped by pallet - When shipped using this method the haulage company will attempt to deliver pallets as close as possible to the Purchaser’s required position, usually to the closest hard-standing area. The haulage company is under no obligation to remove items from the pallet, nor carry items into the Purchaser’s property. The Purchaser should warn Traditional Designs Ltd. if there is restricted access, soft or gravelled driveways. Should we not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, Traditional Designs Ltd. reserves the right to charge a redelivery fee should redelivery is necessary. A lot of our items are very heavy; please ensure that either sufficient manpower, or lifting gear, is available to unload the pallet. For timed, and/or Saturday deliveries, the haulage company levies additional charges, please contact Traditional Designs Ltd. for details of these charges.

Postage - Delivery Small items will be shipped by Royal Mail/business post/courier Company. The Company will not be held responsible for any failure of the pallet forwarding network or delivery service to deliver within any specified period.

Acceptance of Deliveries - Please ensure that goods are unpacked when they are delivered and check them against the delivery note. Any goods damaged in transit must be reported to us within 3 days of delivery. Traditional Designs Ltd. will not be held liable for any damaged goods if not reported to us within this three day time period. Traditional Designs Ltd. cannot be held responsible for any damage occurring after delivery.

Force Majeure - No responsibility can be accepted by Traditional Designs Ltd. for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond it’s control.

Post-Sales

Items must be returned within 7 days of receipt for a full refund – providing the item is in the same condition as it was when sold and the buyer must pay any transportation/shipping costs. A 30% re-stocking fee is applicable on all goods except faulty or damaged goods.

Guarantee - Radiators carry a manufacturer’s 10-year guarantees for 5 years from the date of the Purchaser’s invoice to be free from any manufacturing defects. The Manufacturer will replace any goods found faulty due to manufacturing or workmanship free of charge within this period, subject to the following conditions:

the defect is not due to wear and tear, accident, misuse, improper operation or failure due to incorrect installation;
the cost of labour is paid by the Purchaser;
proof of purchase is available;
Traditional Designs Ltd. reserves the right to change only the defective section of a sectional radiator;
Consequential loss – Traditional Designs Ltd is not liable for any consequential loss caused directly or indirectly by any defect in it’s goods;
The benefit of this warranty is given to the first retail purchaser of the goods and is not assignable.

Returns Policy - The Company will accept the return of non-faulty goods as long as the goods are fit for purpose and in the same condition that they left it’s warehouse. Upon the return of such goods in the aforementioned condition a full refund of the cost of the radiator(s) in primer finish will be given within 30 days subject to a 30% restocking charge and the cost of returning the goods to the warehouse. The cost of painting or polishing is non refundable.

Complaints - Traditional Designs Ltd prides itself on the provision of first rate customer service; however, in the unlikely event that you do have a complaint, such a complaint must be furnished to the Company in writing within 7 days of the receipt of goods setting out the grounds of complaint. We will ensure that any such complaint is dealt with sensitively and in a timely fashion.